Job Details

OverviewLocation: Spokane, WAWage: $22-$30 DOEHVAC Service Scheduler The Service Scheduler will be responsible for supporting customers and service technicians with the following tasks including but not limited to:Maintain the service technician's daily schedules and dispatch the technicians as service calls are completedSchedule return trips with customers when parts are inMaintain the on-call schedule for service techniciansMaintain customer database with current informationKeep customers appraised as to company schedule and requested lead-timesProvide accounting with maintenance contract billing informationTake incoming customer callsCreate, schedule, and coordinate service orders as calls are receivedMaintain the dispatch board / scheduleForecast workload for 2 – 3+ days outPrepare paperwork for all manufacture warranty partsFacilitate return of warranty partsTrain technicians on current field softwarePull permits as neededProcess weekly timecardsTake customer payments over the phoneOther duties as assignedSkills and QualificationsCommunicate clearly with department managers, employees, and company customersAdvanced customer service skillsEffective leader with superb communications skillsAbility to multi-task in faced-paced environmentOrganized and detail oriented.Knowledge of industry is recommendedComputer skills- Proficient in Microsoft OfficeEducation and ExperienceHigh school diploma or general education degree (GED)Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experienceAll employees are subject to a pre-employment drug screen.Affirmative Action/EEO statementAs an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.#J-18808-Ljbffr