Job Details

Store Operations Manager (GM) – Spokane, WAWe are actively hiring for a Store Operations Manager (GM) for our new location in Spokane, WA store at 922 N Division St. We are seeking hospitality‑focused individuals looking to join a fun, entrepreneurial, and rapidly growing company. The role offers great training & mentorship, professional growth/quick advancement opportunities, and achievable sales success.Compensation & PerksCompetitive salary ($26/hr+) & monthly bonus compensation packageA $50.00 per month cellphone data plan stipendExcellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans401(k) with contribution match2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leaveEnrollment in our Cookie College learning/training platformFree cookies, awesome swag and so much more!Job Duties & Position FocusHire, coach and develop a diverse part‑time hourly staff that includes Shift Leaders, Cookie Crew and Delivery DriversLead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness through the teamEstablish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team membersManage and audit inventory to maintain proper controlsCreate and execute fun, local marketing dropsCreate and drive in‑store recognition programs/contestsWhat We Seek3+ years of management/leadership experience in a restaurant or retail establishmentAvailability to work 2-3 mid‑to‑late shifts throughout the latter part of the week (Thursday‑Sunday)Benevolent leadership style with a player‑coach mentality when it comes to day‑to‑day management of the businessAn innate sense of true hospitality and ability to deliver exceptional customer service to all of our guestsA solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking SystemFamiliarity with using commercial convection ovens – a plusAbout UsInsomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many... cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What's Possible”.#J-18808-Ljbffr