Job Details

OverviewDescription: If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services. We are currently looking for a Food Services Account Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption.Who we are – Our Mission: We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.What We OfferAt Pioneer, our employees are our most valuable asset. That's why we're proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance.CompensationNew hires for this position typically start between $21.44 and $26.80 hourly, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors.BenefitsEligible after 30 days of full-time employment (minimum of 30 hours/week):MedicalFlexible spendingDentalVisionAdditional Coverage After 60 Days:LifeAD&DDisabilityOther Benefits:Dependent Daycare Flexible SpendingTuition assistance (100% for bachelor's, 50% for graduate programs)Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)Employee recognition programsPublic transportation discountEmployee assistance program (EAP)What You'll DoThe Food Service Account Manager serves a dual role in that they are responsible for obtaining new food service accounts for Pioneer Human Services Central Food Services, maintaining relationships with existing customers and fulfilling and completing deliveries. They are responsible for representing CFS in a positive manner while ensuring that CFS customers are receiving the highest level of customer service.Primary Duties And ResponsibilitiesEnsures a high level of customer service and satisfaction with all customers in assigned region and resolves customer issuesMaintain contacts at each facility within assigned region by contacting them bi-monthly for regular “check-ins”Communicate regularly with customers informing them of changes to scheduled deliveries or product substitutionsKeep phone charged and working to ensure continued line of communication with the kitchen staffEnsure that all product is delivered daily according to the menu. Accommodate all customer requests and fill missing items dailyMake sure that food pars are met at all times and communicate daily with the kitchen staffConsult with new customers regarding kitchen needs, storage capacity, billing and other needs for offering servicesAfter accounts are established, meet with new customers to orient them to the needs of food service including kitchen setup, maintaining proper food temperatures, billing, delivery tickets, menus and website useHave a working knowledge of safety standards for kitchen staffFollow all established systems and controls for food order accuracyLoad and unload delivery vehicles with food, containers, carts and other itemsPrepare, package and assemble food orders accurately for deliveryTrack and maintain food and supply inventories at customer locationsNotify Kitchen Manager and Kitchen Leads if items are missing and neededObey all traffic laws and practice safe and defensive driving techniquesCheck internal food temperatures prior to loading vehicle and at deliveryCheck orders in at customer facilities to ensure accuracyKnowledge, Skills, And AbilitiesQualifications For The PositionMust have a high school diploma or GED and possess a valid WA state Food handler's cardAt least 2 years' experience in food service account management or restaurant managementAt least 6 months experience as a delivery driver (any type) and have some knowledge of the area of serviceAbility to comprehend local maps and directionsHands on experience in sales and an ability to deliver an excellent customer experienceExperience in developing positive relationships and handling customers' needsMust be able to communicate clearly in EnglishWillingness to adhere to assigned routes, schedules, safety procedures and transportation lawsMust possess a valid driver license and qualify as a PHS Approved DriverMust be able to lift up to 50lbs on a regular basisPreferredSome experience working in a commercial kitchen environmentEEO: Pioneer Human Services is an equal opportunity employer of minorities/women/individuals with disabilities/protected veterans and does not unlawfully discriminate under federal, state, or local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status. EEOC is the Law/EEO Policy Statement. Pioneer Human Services is a Drug-Free Company. This position has been deemed safety sensitive under RCW 49.44.240(3) and is subject to both pre-employment drug testing and drug testing during employment, to include testing for marijuana.#J-18808-Ljbffr